Effective Date: April 2025

1. Refund Policy

We aim to ensure that all our clients are satisfied with our services. The following refund guidelines apply:

Event Services

• Deposits for event services are typically non-refundable unless Sprout Experiential Marketing is unable to deliver the services due to circumstances under our control.
• Refund requests must be made in writing. The decision for any refund, partial or full, will be evaluated based on the progress of event planning and any costs incurred that are non-recoverable.

Online Payments

• Payments made through our website via Razorpay are subject to this refund policy.
• Refund requests for online payments must be submitted within 7 days of the transaction date.
• Approved refunds will be processed within 5–7 business days to the original payment method.
• Convenience charges levied by the payment gateway are non-refundable.

Non-Event Services

• Refunds for other services such as consultations or planning materials will be evaluated individually and are subject to our discretion.

2. Cancellation Policy

Client-Initiated Cancellations

• Clients who wish to cancel an event or service must provide written notice as soon as possible.
• Cancellation fees may apply, especially if non-refundable deposits or costs have already been incurred.
• The exact terms for cancellation will be defined in the specific event contract, taking into account the nature and timing of the event.

Sprout Experiential Marketing Cancellations

• In cases where we need to cancel services due to unforeseen circumstances, clients will be offered a full refund or the option to reschedule, depending on the situation.

3. Rescheduling Policy

Requests to reschedule an event should be made in writing at the earliest opportunity. Rescheduling is subject to availability and may be subject to additional charges depending on service provider availability and any logistical adjustments required.

4. No Show Policy

If the client or their representative does not appear at the event venue as scheduled, Sprout Experiential Marketing reserves the right to cancel the event without offering a refund.

5. Force Majeure

In case of events beyond our control — including natural disasters, government restrictions, pandemics, or acts of God — Sprout Experiential Marketing may be unable to deliver services as originally agreed. In such cases, we will collaborate with clients to either reschedule the event or issue refunds for services that could not be rendered.

6. How to Request a Refund

To initiate a refund or cancellation request, please contact us with the following information:

• Your full name and contact details
• Payment/transaction ID or invoice number
• Reason for the refund or cancellation request
• Supporting documents (if any)

Our team will review your request and respond within 3–5 business days.

7. Contact Us

For any refund or cancellation queries, please reach out to us:

Sprout Experiential Marketing
Tower 4, DLF Corporate Greens, Sector 74A, Narsinghpur, Gurugram, Haryana 122004
Email: Info@sproutexp.com
Phone: +91 98102 16234